Hampton Inn Riverside Downtown

The staff was so real - like down to earth people. And so polite. It wasn't corporate polite. It was like, I see you polite. I guess I messed up. I didn't know if you miss your first night your reservation gets canceled. They worked with me (my booking was through booking.com) and I was working on a deadline and visiting my daughter. I had zero extra time and they took care of it all. I was so grateful. Alejandra was so helpful. The valet service caught me off guard. But once I got used to it, I loved it. You definitely had to remember to txt 15 min early for them to get your card. There was a bar code but I usually had to spend 5 minutes looking for the piece of paper with the bar code. I wish there was a permanent picture of the bar code FOR THE VALET in the room. Like a frame or a magnet would work. Cause every time I left, I needed it. Also, I hate to bring it up - but it has an amazing ending. I had a rental car. The valet somehow misplaced my keys on the day I was headed to the airport. I had 30 min to spend with my daughter before I left for ONT. So each minute I spent with the valet was killing me. It meant I wasn't going to get to say goodbye. So I left with an Uber. It was a tough decision but I had to do it. The valet service stepped up. They got my car back to the airpot and paid for my Uber. Much love to Alex and American Valet(?) for that!

The breakfast wasn't great, it was ok. It wasn't good enough to go back for seconds (sad face). Eggs were gritty, potatoes were not seasoned. Sausage only, no bacon (sad). No variety of food, just apples, disappointing. Didn't try the oatmeal, waffles or cereal.

Though we didn’t take advantage of it, I like that there are the craft beer taps in the lobby. Front desk staff was fine, not exceptional. I believe that EVERY person posted at the reception desk of a hospitality establishment should be trained and skilled in the practice of immediately making a guest feel they’ve arrived at a place where they are VERY welcome and in a home-away-from-home.

Everything was perfect. Staff was very kind especially since I'm disabled. Made sure we were comfortable our whole stay and gave us extra toiletries, no questions asked. The breakfast was good and filling and seemed to be made fresh. Loved that there was free coffee in the lobby and drink tickets for a free beer daily. Parking was taken care of for us. We loved how comfortable the beds were and how big the rooms are as well. Everything was perfect!

The place was very clean and quite i would definitely go back.